Refund & Return Policy – Pulse Plus
At Pulse Plus, we care about the quality and safety of our supplements. Due to the nature of health and nutritional products, please review our refund and return policy carefully.
Return Eligibility
You may request a return within 14 days of receiving your order, provided that the product meets the conditions below.
To qualify for a return, the item must be:
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Unopened and sealed in its original condition
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In its original packaging
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With no signs of use, damage, or tampering
For health and safety reasons, we do not accept returns or refunds for any product that has been opened, unsealed, or used, including supplements with broken safety seals.
Step 1: Request a Return
To start your return request, please contact us through our Instagram page.
You may be asked to provide clear photos or a short video of the product for an initial review.
Please note that this does not guarantee approval of the refund request.
Step 2: Return & Inspection
Once your request is reviewed, we will arrange for the item to be picked up by a courier.
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The returned product must first arrive at our warehouse (this may take up to 7 days).
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After receiving the item, our team will conduct a full inspection to confirm that the product meets our return conditions.
Step 3: Refund Processing
If the return is approved, your refund will be processed within up to 7 business days after the inspection is completed.
If the Return is Not Approved
If the product does not meet the return conditions, you will have two options:
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Return the item to you (additional shipping fees may apply)
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Allow us to dispose of the product
Important Notes
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Shipping fees are non-refundable.
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Customers are responsible for return shipping costs unless the product was delivered damaged or incorrect.
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Please ensure the product is properly packed before returning it.
Sale & Discounted Items
Items purchased during sales or promotional offers may not be eligible for refunds and may only qualify for exchange, depending on the case.
Exchange Policy – Pulse Plus
You may request an exchange within 14 days of receiving your order.
Exchange Conditions
To be eligible for an exchange, the product must be:
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Unopened and sealed
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In the original packaging
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Unused and undamaged
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With the safety seal intact
For safety and hygiene reasons, opened supplement containers cannot be exchanged or returned.
How to Request an Exchange
To request an exchange, please contact us through our Instagram page, and our support team will assist you with the next steps.
Shipping Fees
Customers are responsible for all shipping costs related to returns or exchanges.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us immediately with photos of the item and packaging so we can resolve the issue as quickly as possible.